Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Profile photo and bio (optional)
• Address for location-based matching
• Payment information (processed securely through Stripe)
• Government-issued ID for verification (optional)

Usage Information

• Items you browse, rent, or list
• Messages and communications with other users
• Reviews and ratings you provide or receive
• App usage analytics and performance data

Location Information

• Your general location to show nearby rentals and services
• Precise location only when you choose to share it

2. How We Use Your Information

To Provide Our Service

• Connect you with nearby renters and providers
• Process payments and transactions
• Facilitate communication between users
• Verify user identity when requested

To Improve Ko-fa

• Analyze usage patterns to enhance features
• Provide customer support
• Send important updates about our service
• Prevent fraud and ensure platform safety

Marketing (With Your Consent)

• Send newsletters and promotional content
• Notify you about new features and services
• Share relevant rental opportunities in your area

3. Information Sharing

With Other Users

Your profile information, reviews, and listed items are visible to other Ko-fa users to facilitate trust and transactions.

With Service Providers

• Stripe: For secure payment processing
• Cloud hosting providers: For data storage and app functionality
• Analytics services: To understand app usage (anonymized data only)

Legal Requirements

We may disclose information when required by law, court order, or to protect the safety of our users and platform.

4. Data Security

How We Protect Your Data

• All data transmitted using industry-standard encryption (SSL/TLS)
• Payment information is processed securely through Stripe - we never store credit card details
• ID verification photos are encrypted and stored separately
• Regular security audits and updates
• Limited employee access to personal information

Your Role in Security

• Keep your account password secure and unique
• Report suspicious activity immediately
• Only share personal information necessary for transactions

5. Your Privacy Rights

You Have the Right To

• Access: Request a copy of your personal information
• Correct: Update or fix inaccurate information
• Delete: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Portability: Export your data in a standard format

How to Exercise Your Rights

Contact us at privacy@ko-fa.com or through the app settings to exercise any of these rights.

6. Data Retention

• Account Information: Retained while your account is active
• Transaction Records: Kept for 7 years for tax and legal purposes
• Messages: Stored for 2 years for dispute resolution
• Reviews: Kept indefinitely to maintain platform trust
• Analytics Data: Anonymized and retained for service improvement

When you delete your account, we remove personal identifiers but may retain anonymized data for analytics and legal compliance.

7. Children's Privacy

Ko-fa is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or app notification
• Post the updated policy on our website
• Update the "Last Updated" date at the top

Your continued use of Ko-fa after changes indicates acceptance of the updated policy.

9. State-Specific Rights

California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (which we don't engage in).

European Users (GDPR)

European users have rights under GDPR including data portability, the right to be forgotten, and the right to object to processing for marketing purposes.